Diploma in Customer Service
This qualification covers the basic elements of how to deliver an excellence customer experience and will equip you with the necessary skills to work and support customer service delivery.
At Level 2, you will have some experience in customer service and are able to handle more difficult customers. You are looking to improve your own skills and become more involved in making improvements to your team’s level of customer service.
At Level 3, you are able to respond to customer issues at a strategic level, suggesting improvements to customer service strategy and helping in their implementation.
Certificate in Customer Service Level 2 and Level 3
You will develop your understanding of the key principles of customer service:
- Delivery of Customer Service
- Supporting the Customer Service environment
- Principles of Customer Service delivery
- Developing and improving the Customer Service process