Jennifer Griffiths Recruitment currently seeking an experienced Customer Service Administrator to join our clients team on a temp-to-perm basis. This is a hands-on role suited to someone practical, organised, and confident in dealing with customers and internal departments.
Key Responsibilities
- Taking and processing customer orders accurately using Sage
- Managing and updating customer information within a CRM system
- Handling inbound and outbound calls with existing and new customers
- Liaising closely with the manufacturing team regarding orders and timelines
- Resolving customer queries and issues efficiently and professionally
- Providing delivery updates and feedback to customers
- Processing spares orders and ensuring they are progressed through the system and delivered on time
- Working with both B2B customers and some direct end domestic customers
Skills & Experience Required
- Previous experience in a customer service and/or internal sales role
- Experience using Sage (essential)
- Experience working with CRM systems
- Confident telephone manner and strong communication skills
- Highly organised with strong attention to detail
- Practical, hands-on approach
- Ability to multitask and manage a busy workload
Personal Attributes
- Proactive and reliable
- Customer-focused
- Strong team player
- Able to work independently when required]
Location: Pyle
Contract Type: Temp-to-Perm
Hours: Monday to Friday, 8:00am – 4:00pm
Pay Rate: Starting at £13 per hour
For more information please contact niamh.robinson@jgr.co.uk or call our office on 01656 767778
To apply for this job email your details to Niamh.Robinson@jgr.co.uk