Student and Business Services Assistant

Jennifer Griffiths Recruitment are currently seeking to appoint a Student and Business Services Assistant for our client in Neath.

Job Purpose:

To provide high-quality student-facing and administrative support across Student and Business Services, supporting learners with student finance, admissions, retention, wellbeing, and related student support services. The role will contribute to a professional, confidential front-line service that supports students throughout their learner journey.

Key Duties and Responsibilities

• Provide advice, guidance, and signposting to students across a range of areas including:

*Course information

*Personal welfare and wellbeing

*Financial support and student finance matters impacting learning

• Contribute to a professional, confidential front-line reception service for students, staff, and visitors, offering appropriate support and guidance as required.
• Assist with the recruitment, application, and enrolment of learners onto suitable courses, including:

*Accurate data input into the Management Information System

*Processing enrolment documentation

*Ensuring student records and paperwork are maintained correctly

• Undertake administrative duties relating to student finance, including:

*Education Maintenance Allowance (EMA)

*Welsh Government Learning Grant (WGLG)

*Financial Contingency Fund

• Liaise effectively with staff and departments, referring students as appropriate to ensure timely and accurate support.
• Communicate and collaborate with departments to support student services and operational needs.
• Provide general administrative support in collaboration with other departments and respond to enquiries from internal and external stakeholders.
• Maintain, update, and manage accurate computerised records in line with data protection and confidentiality requirements.
• Participate in processes relating to learner transition, retention, admissions, enrolment, and induction.
• Support students throughout the admissions and enrolment cycle, including the coordination and handling of confidential transition data.
• Administer admissions and finance systems relating to applications.
• Respond proactively to changes in student finance, welfare, and support provision to ensure learners receive accurate, up-to-date information and guidance.
• Offer and actively promote a bilingual (Welsh/English) service where possible.
• Support events, including daytime and evening events, as required.

Person Specification:

• Level 2 qualification (NVQ or equivalent) in a relevant discipline
• Level 2 qualifications in English and Maths (GCSE or equivalent)
• IT literacy to Level 2, with a working knowledge of Microsoft Office
• Experience working in a customer-facing role
• Strong communication and interpersonal skills
• Ability to handle confidential information professionally and sensitively
• Flexible approach to working hours and locations

Desirable:

• Basic Welsh language skills (spoken and/or written)
• Experience working in an education or student support environment

Contract Type:

• Temporary – Immediate Start

Hours:

• 37 hours per week
• Monday to Friday

Rate of Pay:

• £13.45 per hour

For more information please contact niamh.robinson@jgr.co.uk or call our office on 01656 767778.